Frequently Asked Questions

Didn’t find your answer? Contact us.

How long does setup take?⌄

You can go live in about 5 minutes. (Setup time depends on your device's internet connection.)

BYOD vs boxed?⌄

BYOD: you bring the device; boxed: comes pre-installed. (BYOD: Bring Your Own Device, boxed: comes pre-installed)

Does playback continue offline?⌄

Yes, content is cached locally. (If your internet connection is interrupted, you can play content stored locally on your device.)

Supported media types?⌄

Images, videos and live URLs. (Images: JPG, PNG, GIF, WebP, SVG, videos: MP4, WebM, live URLs: HTTP, HTTPS)

Portrait/landscape and dual display?⌄

Both are supported. (Portrait: your device's screen is vertical, landscape: your device's screen is horizontal)

How do I manage devices?⌄

Via iOS/Android apps and web panel. (iOS/Android apps: Vion Signage apps, web panel: Vion Signage web panel)